Question 1

How do I choose the right therapist for me?

Accepted Answer

Choosing the right therapist is important, and we’re here to help. At KMH, we match you with a therapist based on your unique needs, preferences, and goals. We also offer initial consultations, allowing you to meet potential therapists and find a strong, supportive connection.

Choosing a therapist is a personal process, yet there is a clear roadmap you can follow:

1. Define your goals. Are you looking for anxiety and stress management, trauma and PTSD therapy, or couples and marriage counseling? Naming the issue helps narrow the field of specialists.

2. Verify training and style. A good match blends solid credentials—LPC, LCSW, LMFT—with modalities that fit your needs, such as CBT for anxiety, EMDR for trauma, or Gottman Method for relationship repair.

3. Evaluate fit. Notice whether the therapist listens, asks thoughtful questions, and explains a plan. You should feel respected, understood, and hopeful.

4. Consider logistics. Comfortable office space, online therapy and virtual counseling options, evening hours, and transparent fees all support consistency.

5. Reassess after a few sessions. Progress feels like greater clarity, new skills, and a growing sense of trust; if not, advocate for changes or a referral.

At Kellen Mental Health, we simplify each step. A dedicated client-care coordinator discusses your goals, recommends an individual therapist, couples specialist, or integrative psychiatry provider. Our team offers postpartum depression care, ADHD coaching, career and executive coaching, and more, so you can find one place for whole-person, holistic mental health care. Together, we’ll ensure you work with the clinician who helps you thrive.

Question 2

How do I get started?

Accepted Answer

Getting started with KMH is simple. Begin by filling out our contact form or giving us a call. We’ll discuss your needs, answer any questions, and our client-care coordinator will match you with a therapist who’s a great fit and help you schedule your first session.

Step 1: Reach out. Complete the short “Request an Appointment” form or call our office. A caring client-care coordinator will respond within one business day.

Step 2: Personalized match. Based on your goals—individual therapy, couples and marriage counseling, family therapy, ADHD and executive functioning coaching, LGBTQ+ affirming counseling, or integrative psychiatry—we pair you with a licensed clinician whose specialties and schedule align with yours. Evening and weekend appointments are available. We’ll also answer questions about insurance, fees, and our online therapy and virtual counseling options. Many clients skip this step and go straight to scheduling.

Step 3: Secure paperwork. You’ll receive easy digital intake forms and consent documents. Completing them beforehand keeps your first session focused on connection rather than clipboards.

Step 4 (optional): Brief consult if you’re unsure. If you are unsure if the selected therapist may be a fit, you may choose an optional 15-minute phone consult to talk through your goals (anxiety and stress management, depression counseling, postpartum mental health, trauma and PTSD therapy, or support for your teen). Many clients skip this step and go straight to a first session.

Step 5: First session. Meet your therapist in our tranquil office or via HIPAA-secure video. Together you’ll set clear objectives and choose evidence-based approaches such as CBT, EMDR, or mindfulness-based holistic mental health care.

Step 6: Ongoing support. You’ll receive practical tools, progress check-ins, and optional add-ons like life coaching and personal development workshops or corporate wellness programs for your team.

From the moment you contact us, we handle the logistics so you can concentrate on healing, growth, and purposeful living.

Question 3

How long should I expect to be in therapy?

Accepted Answer

Every therapy journey at KMH is unique. Some clients seek therapy for several weeks or months to address specific challenges, while others find long-term support helpful for continued growth and self-discovery. However long you choose to engage, our commitment to your well-being remains constant.

Counseling at Kellen Mental Health is designed to fit your unique goals, not a preset calendar. During your first appointment we clarify what you want to accomplish—relief from anxiety and stress, rebuilding trust in couples and marriage counseling, healing trauma with EMDR, or boosting focus through ADHD and executive-functioning coaching. Based on those goals, your therapist will recommend a cadence (often weekly at first) and an estimated range, typically eight to twenty sessions for focused work. Short-term therapy can be as brief as six sessions when you need targeted skills for a specific challenge; more complex concerns such as longstanding depression, PTSD, or major life transitions may span several months to a year.

Progress reviews happen every four to six sessions. We look at symptom change, skill mastery, and your overall sense of well-being. If you’re thriving sooner than expected, we taper to bi-weekly or monthly maintenance. If new layers surface, we extend or integrate complementary supports like integrative psychiatry, mindfulness training, or life coaching to keep momentum strong.

Remember, you set the pace. Our holistic mental health care model gives you the option to pause, return, or stay connected through corporate wellness programs and mental-wellness workshops whenever new seasons of growth arise.

Question 4

How often should I come to therapy?

Accepted Answer

At KMH, we find that weekly sessions provide a strong foundation, especially at the start, as you build rapport with your therapist and set a course toward your goals. Over time, as you progress, we’ll adjust session frequency to fit your needs—often transitioning to bi-monthly or monthly check-ins to maintain momentum and support.

There is no one-size-fits-all timetable for counseling. We start by learning what brings you in—anxiety and stress management, depression counseling, trauma and PTSD therapy, ADHD and executive functioning coaching, postpartum depression, relationship conflict, or another concern. During your first individual therapy, couples and marriage counseling, or family therapy appointment, you and your clinician set clear goals and choose the pace that feels both supportive and sustainable.

For many clients, weekly or bi-weekly online therapy and virtual counseling sessions create steady traction. Meeting often allows you to practice new coping tools, whether you are working on mindfulness for panic attacks, Gottman-informed communication skills, or career and executive coaching strategies. As skills strengthen and relief holds between visits, we extend sessions to every three or four weeks. Some clients then move into seasonal check-ups or drop-in mental wellness workshops to maintain gains.

Your frequency may shift if life throws a curveball—grief, a new baby, a corporate wellness program deadline, or spiritual questions addressed in Christian counseling and spirituality work. Because KMH offers integrative psychiatry, holistic mental health care, as well as life coaching and personal development under one roof, we can quickly scale care up or down without disrupting progress. The goal is always the same: consistent, personalized support that helps you thrive.

Question 5

How soon can I get an appointment?

Accepted Answer

We typically respond to every inquiry within one business day and appointments are scheduled as soon as availability allows. Exact timing depends on your chosen provider and your scheduling needs, but we prioritize quick, flexible access. Our client care team will work with you to find the earliest and most convenient time.

Counseling, coaching, and integrative psychiatry at Kellen Mental Health are designed to start quickly so you can feel relief sooner.

Once you submit a request through our online form, or call to speak with a client care coordinator, we aim to respond within 24 business hours to schedule your initial consultation.

From there, we will check therapist availability and match you with a clinician who fits your needs, preferences, and scheduling constraints. Because we maintain a private-pay model rather than relying primarily on insurance, our scheduling can often be more flexible and prompt than that of some traditional practices.

If you have an urgent scheduling need (e.g., shift work, time zone challenges, or you’re seeking an evening or weekend slot), just let us know, and our team will do their best to accommodate you.

Question 6

What if I’m nervous about starting therapy?

Accepted Answer

Feeling nervous about starting therapy is completely normal. At KMH, we prioritize creating a safe, welcoming space where you can open up at your own pace. Your therapist will meet you exactly where you are, working alongside you to create a compassionate, non-judgmental environment that allows you to feel comfortable exploring your thoughts and emotions.

Counseling, online therapy and virtual counseling don’t have to be intimidating. During your first contact with Kellen Mental Health, our friendly client-care coordinator listens to what’s weighing on you—anxiety, relationship conflict, postpartum worry, or career stress—then pairs you with an individual therapist or couples counselor whose expertise fits your needs. Your initial session is a low-pressure conversation: we explain how evidence-based approaches such as Cognitive Behavioral Therapy or EMDR work, answer every question, and agree on clear, achievable goals. You set the pace; sharing only what feels comfortable is totally okay.

We know new beginnings feel risky, so we build safety into every detail. Our private offices offer soothing spaces, while secure telehealth lets you meet from the couch that already feels like home. All information remains confidential; we don’t bill insurance unless you ask, protecting your privacy. If you prefer small steps, start with a 15-minute consult to see how we connect.

Most clients say their nerves ease within the first ten minutes because they realize therapy is simply a structured, judgment-free dialogue focused on growth. We’ll celebrate each insight and adjust strategies so you leave sessions lighter, clearer, and equipped to thrive between visits.

Question 7

What is therapy like?

Accepted Answer

At KMH, therapy is a collaborative process focused on meeting you right where you are. Together, you and your therapist will explore your goals and determine approaches that support meaningful change. Each session is an opportunity to build insight, learn new tools, and make positive shifts in your life. You might even leave with recommended resources—like podcasts, readings, or self-care practices—to explore between sessions, all designed to foster growth outside of the therapy room.

Counseling at Kellen Mental Health starts with a brief phone or online intake. Our client-care coordinator pairs you with an individual therapist, couples counselor, or family therapist whose skills match your needs. Your first 45–60-minute session is a relaxed get-to-know-you meeting. We review your story, define clear goals, and outline a plan that may draw from CBT, ACT, EMDR, DBT, or Gottman Method work.

Sessions usually meet weekly or every other week, in person or through our HIPAA-secure video platform. You can speak, cry, laugh, sit in silence, or practice new skills—everything happens at your pace. Your clinician will teach simple tools for anxiety and stress management, depression counseling, trauma and PTSD therapy, or ADHD and executive functioning coaching. Couples and marriage counseling focuses on trust and communication; teen counseling uses youth-friendly language; postpartum depression care honors the realities of new parents. We also offer LGBTQ+ affirming counseling and Christian counseling when requested.

Between meetings you will try small, realistic exercises that build insight and confidence. As progress grows, sessions may move to every three or four weeks. If medication or deeper mind-body support could help, our integrative psychiatry and wellness activities are ready to join your plan. The result is holistic mental health care that helps you think clearly, feel secure, and live with purpose.

Question 8

What should I bring to my first session?

Accepted Answer

Please complete your intake forms, consents, and payment at least 24 hours before your session. You’ll receive secure electronic access to these documents when your appointment is scheduled, and once finished they’re automatically saved to your chart. This gives your clinician time to review everything prior to meeting with you.

What to bring: brief notes on what you’d like to cover and a curious, open mindset.

For in-person or virtual visits, arriving (or logging in) a few minutes early helps us start on time. Parents of teens may want emergency contacts handy. New parents are welcome to bring a feeding item for baby; our office welcomes infants.

Having a valid ID ensures we can correctly register you in our system. It’s also helpful to have any prior mental-health records (like previous therapy notes, diagnoses, or medications), though this is optional.

It can also be very helpful to think about what you hope to get out of therapy in advance. Feel free to bring a list of your goals or any specific topics you’d like to address.

Arriving a few minutes early (for in-person) or logging on a few minutes in advance (for virtual) helps ensure your session starts on time and you get the most out of it.

Most of all, bring an open, curious mindset. We create a safe, confidential space where you can explore ADHD coaching, postpartum depression support, integrative psychiatry, or holistic mental health care without judgment. Come as you are—comfortable clothing, water bottle, and even a favorite calming object can ground you. Starting with clear information and a brave heart lets us build a personalized plan so you can thrive.

Question 9

Where is your Alpharetta office, and what should I plan for arrival/parking?

Accepted Answer

Our Alpharetta office is located at {{company_address}}. Free parking is available in the surface lot around the building (park in any unreserved spot), with accessible spaces near the front ramp. Please arrive 5–10 minutes early, Enter through the main lobby, take the stairs to the second floor (there is no elevator), and look for our owl logo on the door and take a seat. Your clinician will greet you at your scheduled time.

Counseling sessions in our Alpharetta headquarters take place at 223 Roswell St. Suite 201, Alpharetta, GA 30009—a calm, second-floor suite designed for privacy and comfort. The building sits one block west of downtown, next to Wills Park. A large surface lot wraps around the property, offering ample, free parking all day. Feel free to park in any unreserved space; accessible spots are adjacent to the front ramp.

Plan to arrive 5–10 minutes early. This gives you time to locate the suite, use the restroom, and settle your thoughts before your individual therapy, couples and marriage counseling, or any other appointments.
Enter through the main lobby, take the stairs to the second floor (there is no elevator), and look for our owl logo on the door.
Simply have a seat in the hall and your clinician will greet you at the scheduled time.

Should unexpected traffic arise, text or call your client-care coordinator at (470) 231-5355 or provided phone number.

Whether you visit for anxiety and stress management, teen counseling, life coaching, or a mental-wellness workshop, our goal is for you to feel safe, welcomed, and ready to grow.

Question 10

Do you accept my insurance?

Accepted Answer

Managed care companies were created to “manage” and contain escalating health care costs. Their bottom line is to reduce costs and raise profits; it is not to increase the quality of care professionals provide or your quality of life.

Managed care companies often choose to limit what services are offered, can restrict what is discussed in session, and may decide which clients can be seen and for how long.

Typically, only those services deemed medically necessary, which is defined as being literally about life and death and the treatment of illness, are covered. This means that they require a diagnosis of mental illness. This diagnosis remains on your record.

KMH is solution-focused on quality of life and personal goals.

Our work focuses on prevention, exploration, and personal growth rather than simply survival. Therefore, we have chosen to remain a concierge practice. This means that you pay out of pocket for our services and we provide you with the necessary paperwork (a “superbill”) to submit to your insurance provider for reimbursement if you so choose to.

Be aware that should you choose to submit a superbill, you are releasing medical information that is protected by law. This means you are waiving some of your rights to privacy and confidentiality.

Disclosure Notice Regarding Patient Protections Against Surprise Billing

Question 11

Do you offer sliding scale fees?

Accepted Answer

We do not offer a traditional sliding-scale. Instead, we follow a straightforward private-pay model with transparent rates for each clinician. This clarity lets you focus on healing, not paperwork, while still receiving personalized, evidence-based care tailored to your goals. Payment is due at the time of service.

Because every session is designed to give you concierge-level attention, Kellen Mental Health operates on a private-pay basis rather than a sliding scale. This approach removes insurance constraints and allows our counselors—whether you’re engaging in individual therapy, couples and marriage counseling, ADHD and executive-function coaching, or integrative psychiatry—to devote the full appointment to your needs, not billing codes.

Here’s how it works:

Transparent rates: Each clinician sets a fixed fee that reflects training, specialty, and session length. We review those fees with you before your first counseling or online therapy appointment so there are no surprises.
Flexible scheduling and mediums: Day, evening, and virtual counseling slots help you choose the cadence that fits your life and budget.
HSA/FSA receipts: While we don’t bill insurance, we provide detailed invoices you may submit for potential out-of-network reimbursement or HSA/FSA use.
Tailored care plans: Your therapist can recommend session frequency, self-guided resources, or group workshops to align support with financial comfort.

Clients tell us this clarity reduces stress, letting them focus on anxiety and stress management, depression counseling, trauma recovery, or career and executive coaching without delays. If you have questions about costs or payment options, our client-care coordinator will be happy to walk you through the details before you book.

Question 12

How do I know if my insurance will reimburse me—and can you provide documentation (like receipts or a superbill) to submit?

Accepted Answer

Counseling and integrative psychiatry services provided at KMH may be covered in full or in part by your health insurance or employee benefit plan; however, KMH cannot guarantee coverage or reimbursement. Upon request, a monthly superbill can be provided for you to submit to your insurance company for possible out-of-network reimbursement.

Counseling and integrative psychiatry services provided at KMH may be covered in full or in part by your health insurance or employee benefit plan; however, coverage varies by plan, and KMH is not responsible for verifying insurance benefits or determining reimbursement eligibility. Upon request, we are happy to provide a monthly superbill for you to submit to your insurance company for potential out-of-network reimbursement.

Please note that insurance companies require a mental health diagnosis in order to process reimbursement. This diagnosis must be included on the superbill and will be shared with your insurance provider when you submit your claim. Coaching services, wellness services, workshops, and any testing recommended through third-party companies (including neuroendocrine or pharmacogenetic testing) are not eligible for insurance reimbursement.

We encourage you to contact your insurance provider prior to scheduling your initial appointment if reimbursement is important to you. A list of helpful questions to ask your insurance company regarding out-of-network benefits can be found here. Please be aware that time spent on insurance-related requests exceeding 15 minutes (including calls, forms, or additional documentation) is not included in your session fee and will be billed at your provider’s standard hourly rate.

If you are 18 years or older and would like your superbill sent directly to a parent or another party, a signed Release of Information (ROI) form must be completed before we can share that documentation.

Question 13

How do I know if my insurance will reimburse me?

Accepted Answer

Counseling and integrative psychiatry services provided at KMH may be* covered in full or in part by your health insurance or employee benefit plan.

A list of questions to ask your insurance provider regarding out-of-network coverage can be found here. We recommend outreaching to your insurance provider prior to scheduling your initial consultation.

Please be advised that time spent performing insurance-related requests exceeding 15 minutes is not included in the session rate and will be billed at your provider’s hourly rate.

*KMH is not responsible for coverage or reimbursement. Coaching sessions, wellness services, workshops and recommended testing through third-party companies (e.g. neuroendocrine and pharmacogenetic testing) are not eligible for insurance reimbursement.

Question 14

What are your fees?

Accepted Answer

Please visit your location’s rates page for more information about rates and fees.

Question 15

What forms of payment do you accept? Can I use my HSA/FSA card?

Accepted Answer

Cash, credit cards (Visa, Mastercard, Discover, American Express), and health savings (HSA) or flex spending account (FSA) cards that have a major credit card logo on it are all accepted forms of payment.

At Kellen Mental Health, we keep billing simple so you can focus on healing. We are a private-pay counseling and integrative psychiatry practice providing holistic mental health care, which means we do not bill insurance companies directly. Instead, our client care coordinator collects credit card information when scheduling and the card is processed at the end of session. You may pay in whatever way feels easiest: cash, any major credit or debit card, or an HSA/FSA card that functions like a credit card. If your health-benefit card has a Visa, Mastercard, Discover, or American Express symbol, our secure processor will accept it in-office or through the online client portal used for virtual counseling.

Many clients choose to use pre-tax HSA or FSA funds because mental-health services such as anxiety and stress management, depression counseling, ADHD coaching, and trauma therapy are generally eligible expenses under current IRS guidelines.

If you have questions about rates our friendly client-care coordinator will gladly walk you through the process before your first appointment.

Question 16

What is the difference between in-network and out-of-network providers?

Accepted Answer

In-network providers have signed contracts with your insurance company, so fees, paperwork, and coverage are handled inside that network. Out-of-network providers work privately. You pay them directly and may submit “superbills” to your plan for possible partial reimbursement. Kellen Mental Health operates as an out-of-network, private-pay practice.

Counseling and our many wellness services remain accessible even if your insurance plan keeps a narrow directory. The key lies in understanding networks.

In-network providers enter contracts with insurers. Those contracts dictate session fees, the number of visits allowed, and the kinds of issues covered. Because rates are pre-negotiated, your out-of-pocket cost is often limited to a copay or deductible, but choice can feel restricted and appointments hard to secure.

Out-of-network providers, by contrast, answer only to you. Fees are transparent up front, there are no surprise authorizations, and treatment plans stay between you and your clinician—not an adjuster. You pay the full session fee on the day of service and, if your policy offers out-of-network benefits, you can file the itemized “superbill” we supply for potential partial reimbursement. Many clients still use health-savings or flexible-spending accounts to offset costs.

At Kellen Mental Health we choose the out-of-network model so our therapists can devote the time and care each person deserves. Whether you need individual therapy for anxiety and stress management, couples counseling, or ADHD and executive functioning coaching, you set the goals and pace. This concierge approach protects confidentiality, supports evidence-based care, and gives you the freedom to thrive without insurance red tape.

Question 17

Will I receive a diagnosis in therapy and do I need one to start?

Accepted Answer

At Kellen Mental Health, counseling focuses on your goals, not labels. You receive a formal diagnosis only when it clearly improves treatment outcomes, you request one, or it’s needed for a reimbursement superbill. Many clients thrive without ever being assigned a diagnosis.

You don’t need a diagnosis to start therapy, and you may not receive one at all. At Kellen Mental Health, therapy typically begins with your goals and what you’re experiencing – not a checklist of labels. A formal diagnosis is usually only added when it meaningfully guides your treatment, you request it, or it’s needed for documentation such as out-of-network reimbursement.

From your first call, a client-care coordinator matches you with the right specialist, ensuring therapy feels safe, confidential, and tailored to help you thrive.

Counseling and holistic mental health care at Kellen Mental Health begin with curiosity about your story. We do not start with a checklist of labels. Our licensed therapists use evidence-based tools—CBT, ACT, EMDR, the Gottman Method, and more—to ease anxiety, depression, trauma, and relationship strain. A formal diagnosis is added only when it guides treatment, you request it, or a superbill requires it. Many individuals, couples, and families make real progress without ever receiving a diagnostic code.

By staying flexible, we keep the focus on usable skills: mindfulness for racing thoughts, executive-function coaching for ADHD-like challenges, or emotion-focused work that rebuilds trust after infidelity. If a diagnosis would help you gain clarity, we talk it through together so you feel informed and respected.

This personalized path connects with all our services, including online therapy and virtual counseling, integrative psychiatry, life coaching, and corporate wellness programs. Whether you are a stressed executive, a new parent, or a couple seeking deeper co

ection, you will find compassionate care aligned with your goals—not defined by a label.

Question 18

Are these services confidential?

Accepted Answer

Your provider will always keep everything you say to him or her confidential, with the following exceptions:

You direct your provider to tell someone else and you sign a “HIPAA Authorization and Release of Information” form;
Your provider determines that you are a danger to yourself or to others;
You report information about the abuse of a child, an elderly person, or a disabled individual who may require protection; or
Your provider is ordered by a judge or by law to disclose information.

If such a situation arises, your provider will make every effort to fully discuss it with you before taking any action and will limit disclosure to what is necessary.

HIPPA Notice of Privacy Practices can be found here.

Question 19

Can you coordinate care with my doctor, OB‑GYN, psychiatrist, or other providers?

Accepted Answer

Yes. With your written consent, we can coordinate counseling and integrative psychiatry with your doctor, OB-GYN, psychiatrist, or other providers. We can share relevant updates, request records or lab results, and align your treatment plan so medication, therapy, and lifestyle supports work together while protecting your confidentiality.

Care coordination is part of holistic mental health care at Kellen Mental Health. If you want us to collaborate with your primary doctor, OB-GYN, psychiatrist, pediatrician, or another therapist, we will start by having you sign a Release of Information and tell us what you want shared and what you do not.

From there, your clinician can send a brief treatment summary, confirm diagnoses, and coordinate next steps around medication, supplements, or lab work when needed. This is especially helpful if you are balancing integrative psychiatry with individual therapy, or if you are navigating postpartum depression and maternal mental health where medication decisions may affect pregnancy, breastfeeding, and sleep.

We focus on clear, practical communication so everyone on your care team is working toward the same goals. When you are doing online therapy and virtual counseling, coordination can still happen through secure, HIPAA-compliant systems. We also collaborate within our own team so your counseling and medication management feel connected and consistent.

Your privacy stays central. We share only the minimum information needed for your care and only in the ways you approve. If you ever want to change or stop coordination, we will update your preferences.

Question 20

Do you complete FMLA, short-term disability, school/work accommodation forms, or other documentation (including legal letters)?

Accepted Answer

Yes. As part of counseling and integrative psychiatry, we can help with many documentation requests such as FMLA, short-term disability, and school or workplace accommodations when clinically appropriate. Paperwork is completed by your treating clinician after an assessment and may not be available for every request. Please note that fees apply for completing documentation requests. These services are billed based on your clinician’s standard hourly rate.

Counseling often comes with real-life paperwork. At Kellen Mental Health, your therapist or psychiatric provider can complete many common forms when they relate directly to your care. This can include FMLA and short-term disability paperwork, school or workplace accommodation forms, and letters that verify attendance or ongoing treatment.

To protect your privacy and keep documentation accurate, we complete forms only after we have enough clinical information. In most cases, that means talking through your request in a session, clarifying what the form is asking, and making sure we have your written permission to share information with an employer, school, or other third party. We use a secure Client Portal to exchange forms and return completed documents in a confidential way.

Whether you are in individual therapy, couples and marriage counseling, family therapy, or online therapy and virtual counseling, we will help you request only what is needed and keep the focus on your well-being. If your documentation is related to anxiety and stress management, depression counseling, trauma and PTSD therapy, ADHD support, postpartum depression and maternal mental health, or LGBTQ+ affirming counseling, we will work with you to describe your needs clearly and respectfully.

Requests for legal letters, litigation support, or opinions outside the treatment relationship may be limited or declined. If you are unsure what to ask for, reach out through the Contact page and we will guide you to the next step.

Question 21

What if I don’t like my provider?

Accepted Answer

You’re not always going to like your provider. We don’t like everyone we meet in our lives and a provider is no different. When you are disclosing your innermost personal information, you want to feel comfortable with whom you’re sharing.

As difficult as it may seem, if you don’t like your provider you should tell him or her why. It’s helpful for providers to get feedback both during and after treatment, so they can evaluate their practice and adjust accordingly to your needs.

If, after discussing this concern with your current provider and not finding any acceptable resolution, it may be advisable to consider changing providers.

At KMH, we have a variety of providers that specialize in different areas. We are confident that we have someone on our team that will be a great fit for you. If not, we are committed to helping you find someone that will.

Question 22

What is the client portal? What can it be used for?

Accepted Answer

The client portal is a simple and secure way for you and your provider to engage and share sensitive information online.

Since KMH is a paperless office, we use the client portal to:

Send and receive intake forms and consent forms;
Share documents and files;
Request demographic information;
Collect or update credit card information; and
Send statements, superbills, or invoices.

You may also use the portal to send secure messages to your provider, request appointments and make credit card payments.

Question 23

What is your cancellation policy?

Accepted Answer

If you need to cancel or change your appointment, we ask you to inform your provider at least 24 hours in advance of your scheduled session start time. Your full session fee will be charged for missed appointments and cancellations received less than 24 hours in advance.

Question 24

What should I do if I’m experiencing a mental health emergency?

Accepted Answer

KMH is considered an outpatient facility, and we are set up to accommodate individuals who are reasonably safe and resourceful. We do not carry beepers nor are we available at all times. Generally, providers will return phone calls within 24-48 hours. If you have a mental health emergency, we encourage you not to wait for a call back, but to do one or more of the following:

Question 25

Can I message my therapist between sessions, and how quickly will I hear back?

Accepted Answer

Yes. Your clinician is happy to respond to non-urgent scheduling questions between sessions, such as canceling or rescheduling appointments. For clinical questions, treatment guidance, or therapeutic support, we ask that you schedule an appointment so we can give you the time and care you deserve. During office hours, our team responds to general outreaches within 24 business hours and providers generally return phone calls within 24–48 hours. For emergencies, call 911 or go to the nearest ER.

At Kellen Mental Health, your clinician is happy to respond to non-urgent scheduling questions between sessions, such as canceling or rescheduling appointments. For clinical questions, treatment guidance, or therapeutic support, we ask that you schedule an appointment so we can give you the time and care you deserve. Messaging is not a substitute for a therapy session, and if clinical matters are addressed outside of a scheduled session, that time may be billed at the clinician’s standard hourly rate.

For timing, messages are handled during office hours, not in real time. Our team responds to general outreaches within 24 business hours and providers generally return phone calls within 24–48 hours. If you write in the evening, on weekends, or on a holiday, you may hear back the next business day. Your therapist will also review clear communication boundaries with you, so you know what to expect between visits in individual therapy, couples and marriage counseling, or family therapy.

If you are in a mental health emergency or worried about your safety, do not wait for a portal reply. Call 911, go to the nearest emergency room, or contact the 988 Lifeline. If you need more support sooner, we can help you schedule an extra session, including online therapy and virtual counseling when available.

Question 26

Can I request a specific provider?

Accepted Answer

Yes. When you complete our intake form or speak with our client-care coordinator, you may request a specific provider. We will do our best to match you with them or suggest equally qualified alternatives if that therapist is unavailable.

Counseling, online therapy, and integrative psychiatry at Kellen Mental Health are intentionally client-led. During your first call or contact-form submission, you can request a specific therapist, couples-counselor, coach, or psychiatric provider. Our dedicated client-care coordinator will review the reasons you chose that clinician—specialty focus, therapeutic style, session format, or availability—and verify that the match aligns with your goals, preferred meeting method (in-person or virtual), and state of residence.

If your chosen provider has openings, we reserve the earliest appointment and guide you through the brief onboarding paperwork. When a clinician’s schedule is full or their expertise is not the best clinical fit, we present personalized alternatives who share similar training in CBT, EMDR, Gottman Method, mindfulness-based interventions, or other evidence-based approaches. You decide how to proceed; there is never pressure to switch, and you remain in control of the selection process.

This personalized matchmaking ensures you work with someone who understands your unique concerns—whether that is anxiety and stress management, postpartum depression, trauma recovery, ADHD coaching, or relationship repair—so you can start therapy feeling confident, supported, and empowered to thrive.

Question 27

Can I switch from in-person to virtual therapy?

Accepted Answer

Yes. At KMH, you can move from in-person counseling to online therapy at any time. Simply contact your therapist and let them know your preferences.

Switching formats is common, whether you’re traveling, managing childcare, or simply prefer the comfort of home. Our online therapy and virtual counseling platform uses encrypted video to keep your sessions private while giving you the same individualized care you receive in the office.

Here’s how it works:

1. Reach out to your therapist to let them know you’d like to go virtual—temporarily or long-term. When a virtual appointment is scheduled, you’ll receive a link to access your appointment.

2. At your scheduled time, you click the link and meet with your counselor, practice skills, review progress, and set new goals just as you would face to face.

Because all KMH clinicians are trained in evidence-based telehealth methods—CBT, ACT, EMDR, Gottman, and more—they can seamlessly adapt activities such as guided relaxation, screen-sharing worksheets, or real-time communication exercises for couples and families. Many clients find virtual sessions reduce commute stress, lower missed-appointment rates, and create a safe space for sensitive topics.

If you later wish to return to the office or blend both options, we’ll accommodate you. Our goal is to keep therapy flexible so you can focus on growth, whether you’re seeking anxiety and stress management, postpartum support, or executive coaching.

Question 28

How do I choose between a 45-minute and 60-minute individual session?

Accepted Answer

Individual therapy sessions at KMH are offered in 45 or 60 minutes, in person or by secure video. Choose 45 minutes if you want a focused check-in, skills practice, or a tight schedule. Choose 60 minutes for deeper work, complex stress, trauma, or multiple goals.

Individual therapy at Kellen Mental Health is offered in 45 and 60-minute appointments, in person or through online therapy and virtual counseling. The right length depends on how much you need to cover.

A 45-minute session is often a great fit when you have a clear focus and want steady momentum. Many clients use 45 minutes for anxiety and stress management, depression counseling, ADHD-related organization and executive-function skills, and weekly or every-other-week support. It is also a strong option once you are feeling more stable and want shorter check-ins to practice CBT, ACT, or DBT tools between sessions.

A 60-minute session gives you more room to slow down, connect patterns, and work with heavier emotions without feeling rushed. We often recommend 60 minutes if you are working on trauma and PTSD therapy, grief, major life transitions, or if you tend to need extra time to settle in and wrap up. Longer sessions can also help when you want to include mindfulness practice or grounding skills in the same visit.

If you are unsure, we will help you choose during intake and can adjust over time.

Question 29

How do I schedule an appointment?

Accepted Answer

There are a few different ways to schedule an appointment. Please choose the most convenient option for you. If you are a new client, you may schedule your consultation or your initial appointment by visiting the contact page and filling out the short form; or outreaching by calling our office and speaking directly to our client care coordinator. If you are an existing client, please outreach to your provider either by telephone, email, or via the client portal secure messaging system. You may also use the client portal to schedule a new appointment or reschedule an existing appointment. Note: Outreaches are returned within 24 hours, during our office hours, via telephone and/or email.

Counseling, online therapy, and holistic mental health care at Kellen Mental Health begin with an easy three-step intake designed to respect your time and privacy.

1. Reach Out – Visit our contact page, pick your preferred location, and complete the short “Get in Touch” form or give us a call. Let us know the concerns you’d like to address—anxiety and stress management, depression counseling, couples and marriage counseling, ADHD coaching, postpartum support, LGBTQ+ affirming counseling, or any of our other services.

2. Personalized Matchmaking – Within one business day, our client-care coordinator will call or email you. Together, you’ll review scheduling needs, fees, and treatment goals. We then hand-select a therapist, coach, or integrative psychiatry provider whose expertise and approach align with your objectives, whether you prefer in-person sessions or secure virtual counseling.

3. Confirm Your Appointment – Reserve your first 45-, 60-, or 90-minute session. You’ll receive an email with intake paperwork and a private telehealth link if meeting online.

From the first call to the moment you sit down with your clinician, our process is confidential, client-centered, and built to help you start healing—sooner rather than later.

Question 30

What happens if I’m running late to my appointment?

Accepted Answer

Counseling appointments are reserved just for you. If you’re running late, please message your clinician or our client care team as soon as you can. We’ll still do our best to meet, but your session may be shorter and the full fee may still apply.

Counseling and online therapy and virtual counseling sessions at Kellen Mental Health are scheduled in advance so you have a private, confidential space that starts on time. If you’re running late, reach out right away through the Client Portal secure message or by calling our office so your clinician knows you are on your way. When you arrive or log in, we will start as soon as we can, and we may still need to end at your original stop time so we can honor the next client’s appointment.

If it looks like you won’t be able to make it at all, let us know as soon as possible so we can help you reschedule. Our cancellation policy asks for at least 24 hours notice. Missed appointments and cancellations received less than 24 hours in advance are charged at the full session fee.

This applies whether you are coming for individual therapy, couples and marriage counseling, family therapy, or integrative psychiatry. For virtual sessions, a quick tip is to log in a few minutes early and test your camera and audio. If tech issues are the reason you are late, message us right away so we can support you.

Question 31

What will my first session be like?

Accepted Answer

To see if our services are a good fit, you may schedule an optional paid 15-minute consultation with a provider (either in-person or virtually) especially if you’re unsure who to start with. Otherwise, most clients skip the consult and book a full session. Afterward (or if you begin with a full session), you'll schedule your first appointment directly with the provider and complete new client forms through our online portal. Your first full session will involve your provider getting to know you, understanding your goals, and creating a treatment plan together. It's normal to feel nervous, but most clients feel relieved after their initial session.

In order to help you decide if our services and providers are a good fit for you, we offer optional paid 15-minute consultations for clients who want help choosing a provider. This initial interaction will give you an opportunity to ask any questions you may have about our practice and treatment options. Many clients choose to begin with a full session instead.

Prior to your first appointment, we kindly ask that you complete our new client information packet and consent form. KMH is a paperless office; therefore, these forms will be sent to you via the client portal.

The first full session will be a process of getting to know you and what you are hoping to get out of your sessions. Your provider will gather relevant information throughout the session by asking you questions. You may share as much as you feel comfortable. Towards the end of your session, you and your provider will work together to make a plan to address your goals.

It is completely normal to be nervous. After all, anything new and unknown can be a bit anxiety-provoking. However, most clients report that they feel a great deal of relief at the end of their first session.

Question 32

Do you offer virtual therapy?

Accepted Answer

Yes, we offer virtual therapy sessions via a secure, HIPAA-compliant platform. This allows you to access care from the comfort of your home, maintaining flexibility while receiving the same compassionate and effective support as in-person sessions.

Online therapy and virtual counseling at Kellen Mental Health combine convenience with the depth of our holistic mental health care. Using a secure, HIPAA-compliant video platform, you can meet with your therapist for individual therapy, couples and marriage counseling, teen and adolescent counseling, or integrative psychiatry without commuting or rearranging your entire day.

Many clients tell us virtual sessions make it easier to start and stay consistent with treatment. The process is simple: after a brief phone consultation, our client-care coordinator matches you with a licensed clinician experienced in your concerns—whether its anxiety and stress management, depression counseling, trauma and PTSD therapy, ADHD coaching, postpartum depression support or something else. Before your first appointment you receive a secure link; click, sign in, and you’ll enter a private room with your therapist. Sessions follow the same evidence-based approaches we use in office—CBT, ACT, EMDR, Gottman Method—supported by mindfulness, breathwork, or nutrition coaching as needed.

Virtual therapy is available to anyone physically located in states where our providers hold credentials. Evening and weekend times help you fit counseling around work, school, or parenting commitments. If you prefer, you can mix online and in-person visits at our calm Alpharetta office. Either way, you receive compassionate, personalized care designed to help you reduce symptoms, strengthen relationships, and thrive.

Question 33

How do I know if I need medication or just therapy?

Accepted Answer

At KMH, we prioritize a whole-person approach to mental wellness. If you’re unsure about medication, starting with therapy can provide clarity and insight. Our team includes an integrative psychiatrist who can work with you to explore all options for your care. Medication, when appropriate, is used as part of a broader, balanced plan to support your overall well-being, not as a standalone solution.an appointment. Please choose the most convenient option for you.

Counseling and integrative psychiatry work best when they are tailored to you. During your first appointment at Kellen Mental Health, a licensed therapist completes a whole-person evaluation—mood, sleep, energy, concentration, medical history, and life stressors. We then explore what you have already tried, what has helped, and what feels overwhelming. Our anxiety and stress management, depression counseling, and trauma and PTSD therapy programs can stand alone or mesh with medication.

You may lean toward therapy alone when:

Symptoms are mild to moderate and you can still handle work, school, or parenting.
You are motivated to practice coping tools such as CBT, mindfulness, or executive functioning coaching.
Triggers are situational—relationship conflict, a recent loss, or a life transition—and you want new skills to respond.

Adding medication becomes useful when:

Depression, anxiety, ADHD, or trauma reactions interfere with basic self-care, safety, or sleep.
You have tried skilled counseling for several weeks and progress has stalled.
There is a biological factor—postpartum hormone shifts, chronic pain, or a family history of mood disorders.

If medication is indicated, our psychiatric practitioner partners with your therapist to fine-tune dosage, monitor side effects, and weave lifestyle changes—nutrition, exercise, breathwork—into the plan. This team approach lets many clients taper or discontinue medication once therapy gains hold, while keeping care safe, confidential, and empowering.

Question 34

How do you support mental wellness beyond therapy?

Accepted Answer

Our whole-person approach means supporting mental wellness in all areas of your life. In addition to therapy, we offer integrative psychiatry, wellness resources, and personalized plans that may include lifestyle recommendations, mindfulness practices, and nutritional guidance. We believe in creating a balanced approach that promotes well-being beyond the therapy room.

Our counseling and coaching services are integrative by design. We start with your goals, then tailor therapy and coaching to fit your life—translating insight into practical, step-by-step actions you can use at home, school, or work. Whether you’re seeking depression counseling, trauma and PTSD therapy, postpartum support, life coaching, or executive and career coaching, your plan is cohesive and purpose-driven.

Your clinician collaborates with the right practitioners—such as nutrition coaches, ADHD and executive functioning specialists, and LGBTQ+-affirming counselors—to ensure your care works together, not in silos. For clients who thrive in community, our mental wellness workshops and corporate programs build skills in communication, burnout prevention, and emotional regulation for teams and families.

Sessions are available in person or through secure online therapy and virtual coaching, making support easy to fit between classes, feedings, or board meetings. We also equip you with everyday self-care tools—like mindfulness routines, sleep and stress strategies, and communication skills—to complement therapy and coaching.

By aligning services around your priorities and coordinating with the right experts, we help you move from coping to thriving.

Question 35

How does nutrition impact mental health?

Accepted Answer

Balanced nutrition fuels holistic mental health care by stabilizing blood sugar, reducing inflammation, nurturing a healthy gut, and supplying the vitamins, minerals, and omega-3 fats your brain uses to make mood-boosting neurotransmitters.

At KMH, nutrition health coaching pairs evidence-based dietary strategies with counseling to help you feel calmer, clearer, and more energized.

Counseling only goes so far if your brain lacks the raw materials it needs to regulate mood. A nutrient-dense diet is a cornerstone of holistic mental health care because mind and body are inseparable.

1. Blood-sugar balance: Pairing lean protein, healthy fats, and high-fiber carbs at each meal keeps glucose steady, preventing the spikes and crashes that mimic anxiety and irritability.

2. Gut-brain connection: About 90 % of serotonin is made in the gut. Fermented foods, diverse plant fibers, and adequate hydration feed beneficial bacteria that, in turn, produce neurotransmitters and lower systemic inflammation linked to depression.

3. Anti-inflammatory fats: Omega-3 fatty acids (in salmon, walnuts, flax) calm overactive stress pathways and support attention, making them vital for ADHD and executive functioning coaching goals.

4. Micronutrient sufficiency: B-vitamins, magnesium, iron, and vitamin D help create dopamine and GABA. Even mild deficiencies can worsen low mood, poor focus, or postpartum depression.

At KMH, nutrition health coaching weaves these principles into your individualized plan alongside individual therapy, couples and marriage counseling, and anxiety and stress management tools. Your coach collaborates with your therapist to identify food-mood patterns, design realistic menus, and provide mindful-eating practices you can apply at home, at work, or through our corporate wellness programs. The result is a practical roadmap that nourishes your body, steadies your emotions, and empowers you to thrive.

Question 36

What is cognitive behavioral therapy (CBT), and who is it for?

Accepted Answer

Cognitive behavioral therapy (CBT) is an evidence-based counseling approach that helps you notice unhelpful thoughts and habits, then practice new ways to respond. We often use CBT for anxiety and stress, depression, OCD, PTSD, and life transitions. It is a strong fit if you want clear goals and practical skills.

Cognitive behavioral therapy (CBT) is an evidence-based counseling approach that helps you understand the link between thoughts, feelings, and actions. In sessions, we work together to spot unhelpful patterns like worst-case thinking, all-or-nothing rules, or negative self-talk. Then you learn new ways to respond, so your mood and choices can change over time.

CBT is often a strong fit if you want practical tools for anxiety and stress management, depression counseling, postpartum anxiety or depression, panic, OCD, trauma and PTSD therapy support, grief, or major life transitions. It can also support ADHD and executive functioning coaching by building planning, follow-through, and problem-solving skills. Many people like CBT because it is structured and goal-focused. It is often short-term (commonly around 8 to 12 weeks), but the pace can be tailored to you.

At Kellen Mental Health, we use CBT across Therapy & Counseling, including Counseling for Adults, Counseling for Teens, Couples & Marriage Counseling, and Infertility, Pregnancy, & Postpartum Counseling. You can meet in person or choose Virtual Counseling (online therapy and virtual counseling). You can expect a safe, confidential space, clear goals, and between-session practice so the skills become real life habits.

If CBT is not the best match, we can integrate other evidence-based options, such as ACT, DBT, EMDR Therapy, or Brainspotting, as part of holistic mental health care.

Question 37

What is EMDR therapy, and who is it for?

Accepted Answer

EMDR therapy (Eye Movement Desensitization and Reprocessing) is an evidence-based trauma therapy that uses bilateral stimulation like guided eye movements or tapping while you focus on a memory. It helps your brain reprocess what feels stuck. It is often for trauma, PTSD, anxiety, or panic when talk therapy alone has not been enough.

EMDR therapy is a structured, research-supported form of counseling that helps you process distressing memories and the beliefs and body sensations tied to them. During EMDR, your therapist uses a variety of stimulation techniques and activities while you briefly notice a memory, emotion, or trigger. Over time, many people feel less intense distress and more calm, control, and clarity.

EMDR is often a good fit if you are dealing with trauma and PTSD, anxiety and stress, panic, or a painful life event that still feels present in your body. It can be a standalone approach or part of individual therapy alongside CBT, ACT, DBT, or mindfulness. Many clients also appreciate that EMDR does not require you to share every detail of what happened for the work to be effective.

Before you start, we focus on safety and stabilization. We will build grounding and affect-management skills and choose a pace that feels supportive. EMDR may not be appropriate right now if you are experiencing severe dissociation, active psychosis, or current substance dependence.

When clinically appropriate, EMDR can be offered in person or through online therapy and virtual counseling using a secure, HIPAA-compliant platform. You can learn more on our EMDR Therapy, Trauma & PTSD, and Virtual Counseling & Therapy pages.

Question 38

What is grief counseling, and who is it for?

Accepted Answer

Grief counseling is a form of individual therapy that helps you process loss and keep moving forward without forgetting what mattered. It is for anyone grieving a death or major change like divorce, job loss, or a pet’s death especially when sadness, anxiety, or numbness disrupts daily life.

Grief counseling is counseling that helps you work through the emotions and life changes that come with loss. At Kellen Mental Health, we offer holistic mental health care that supports you in moving through grief while protecting your well-being. This can help after a death and after other major losses such as divorce, a breakup, job loss, infertility or pregnancy loss, a big move, or the death of a pet.

Grief counseling is for you if you feel stuck, numb, irritable, anxious, or depressed; if you feel isolated; or if grief is affecting sleep, work, parenting, or relationships. It can also help if you notice unhealthy coping like overwork, withdrawal, or increased use of alcohol or other substances.

In individual therapy, you and your therapist create a safe, confidential space to share the story of your loss, make room for intense feelings, and learn steady coping skills. Your plan may include evidence-based tools like cognitive behavioral therapy (CBT) skills, mindfulness, and solution-focused work. If your loss was sudden or traumatic, EMDR Therapy or Brainspotting may be part of care. Sessions can be in person or through secure online therapy and virtual counseling so support fits your schedule.

Question 39

What is parent coaching, and who is it for?

Accepted Answer

Parent coaching is a goal-focused service that helps parents learn practical strategies for raising children and navigating difficult parenting situations. It’s for parents who want clearer routines, better communication, and more confidence—whether you’re parenting toddlers, school-age kids, or teens. It’s also a great option for parents of children and teens with ADHD who want to learn how to best support their child. At KMH, parent coaching sessions are typically 60 minutes and can be done in person or via video. See Parent Coaching Services.

Parent coaching at KMH is designed to help parents build real-world tools they can use immediately—especially when family life feels overwhelming or stuck. Coaching focuses on practical techniques and supportive guidance so you can become more effective and confident in your parenting role. Parent coaching is also especially helpful for parents of children and teens with ADHD who want practical ways to best support their child.

Parent coaching is a strong fit if you want help with things like:

consistent routines (mornings, homework, bedtime)
communication and boundaries
managing stress and staying calm under pressure
navigating ongoing parenting challenges without feeling alone

Coaching sessions at KMH are typically 60 minutes and can be conducted in person or via video, making it easier to fit into busy schedules. To learn what the service includes (and current rates), start here: Parent Coaching Services. If you’re also considering broader growth goals beyond parenting, you can explore Personal Development Coaching.

Question 40

What is the difference between individual, couples, and family therapy?

Accepted Answer

Individual therapy focuses on your personal thoughts, feelings, and goals with one clinician. Couples counseling brings two partners together to strengthen communication and intimacy. Family therapy gathers multiple family members to improve patterns, roles, and shared problem-solving. Each format tailors evidence-based strategies to the relationships in the room.

Individual therapy gives you a private space to explore your inner world. You and your therapist examine thoughts, emotions, and habits, then practice tools such as Cognitive Behavioral Therapy or mindfulness to relieve anxiety, depression, grief, trauma, or ADHD symptoms. These one-on-one sessions move at your pace and focus on the goals that matter most to you.

Couples and marriage counseling brings two partners into the room (or video call) together. Using evidence-based models like the Gottman Method and Emotionally-Focused Therapy, your clinician helps you rebuild trust, improve communication, and reignite friendship and intimacy. The relationship itself becomes the “client,” so both voices are heard and guided toward healthier patterns. This can also be offered as premarital counseling.

Family therapy involves several family members—parents, children, siblings, or caregivers. Drawing from Family Systems work, your therapist looks at roles, boundaries, and generational patterns that may fuel conflict, stress, or a teen’s behavior. You learn new ways to problem-solve, set limits, and support one another so the whole family can thrive.

Which format is right for you? If the primary concern lives within you, start with individual therapy. If the problem sits between two partners, choose couples counseling. When challenges ripple through more people, family therapy offers a team approach. KMH clinicians can help you decide and even combine formats as your needs evolve.

Question 41

What states can you provide virtual therapy to?

Accepted Answer

KMH provides virtual counseling to clients who are permanent residents of Georgia, New York, Virginia, and Florida, with additional states sometimes available depending on the provider (restrictions apply). Eligibility for virtual care depends on where you live and which clinician you’re matched with, so the quickest way to confirm is to contact the care coordinator. Start here: Virtual Counseling & Therapy.

Virtual counseling at KMH is available through a secure, HIPAA-compliant telehealth platform. Currently, KMH lists virtual counseling availability for residents of Georgia, New York, Virginia, and Florida, and additional states may be available depending on the provider (restrictions apply). Because licensure rules vary by state and by clinician, availability is determined by:

your state of residence (where you are located during sessions), and
the license(s) held by the specific clinician you’re matched with.

For the most accurate answer, use Virtual Counseling & Therapy and then confirm eligibility through contacting us.

Question 42

What types of issues can you help me with?

Accepted Answer

Our team can help with a wide range of mental health concerns, including anxiety, depression, relationship issues, stress management, ADHD, trauma, and more. Whatever you’re facing, we’re here to support you with compassionate, personalized care.

Whether you’re fighting daily anxiety or rebuilding a marriage, our counseling and holistic mental health care meet you where you are. We treat mood concerns such as depression, chronic stress, panic, and burnout; trauma and PTSD with EMDR or Brainspotting; ADHD and executive-functioning struggles that affect school or work; and postpartum depression, anxiety, or other perinatal issues. Couples and marriage counseling addresses communication breakdowns, trust injuries, and intimacy gaps, while family therapy supports parenting challenges, teen conflict, and life-stage transitions.

We also provide Christian counseling and spirituality support, grief work, and guidance through major changes like relocation, career pivots, or retirement. If medication is part of your plan, our integrative psychiatry team combines prescriptions with nutrition, sleep, and mindfulness strategies for whole-person healing.

Prefer virtual care? Online therapy and virtual counseling sessions bring evidence-based techniques—CBT, ACT, DBT, EFT, Gottman Method—straight to your device anywhere in Georgia. For goal-driven growth, life coaching, parent coaching, and career or executive coaching turn insight into action. Organizations can tap our corporate wellness programs to reduce stress, boost resilience, and create healthier workplaces.

Whatever challenge you face, we partner with you to restore balance, strengthen relationships, and help you thrive.

Question 43

What types of therapy do you offer?

Accepted Answer

We offer counseling and coaching for individuals, couples, and families, with specialized options like premarital counseling, EMDR, Christian counseling (by request), and virtual sessions. Our clinicians draw from Cognitive Behavioral Therapy, ACT, DBT, EFT, EMDR, Brainspotting, Gottman Method work, mindfulness, and more to treat anxiety, depression, trauma, ADHD, relationship issues, postpartum concerns, LGBTQ+ affirmation, and other life challenges.

At Kellen Mental Health, therapy is never one-size-fits-all. We match you with a licensed expert who tailors the process to your goals, offering:

Formats that fit your life: private individual therapy, couples and marriage counseling, family therapy, and secure online therapy and virtual counseling through live video.
Proven approaches: Cognitive Behavioral Therapy (CBT) for anxiety and stress management, Acceptance and Commitment Therapy (ACT) for mood and purpose, Dialectical Behavior Therapy (DBT) for emotion regulation, Emotionally-Focused Therapy (EFT) and the Gottman Method for relationship repair, Eye Movement Desensitization and Reprocessing (EMDR) and Brainspotting for trauma and PTSD therapy, Exposure and Response Prevention (ERP) for OCD, plus mindfulness-based, narrative, and strengths-focused techniques.
Specialized tracks: teen and adolescent counseling, ADHD and executive functioning coaching, postpartum depression and maternal mental health, LGBTQ+ affirming counseling, and Christian counseling and spirituality.
Whole-person integration: when helpful, your therapist may coordinate with our integrative psychiatry team, life coaching and personal development services, or wellness activities such as breathwork and sound therapy.

We also provide coaching and wellness activities that complement therapy and promote personal growth. Each plan is personalized to support overall wellness.

Question 44

What’s the difference between a therapist, psychologist, and psychiatrist?

Accepted Answer

A therapist is a licensed counselor who guides talk-based healing; a psychologist holds a doctorate and can provide advanced testing and evidence-based therapy; a psychiatrist is a medical doctor who diagnoses and prescribes medication.

Each professional plays a distinct role in supporting mental health care.

Counseling, online therapy and virtual counseling begin with a therapist—often a licensed professional counselor, clinical social worker, or marriage and family therapist—who specializes in talk-based techniques such as Cognitive Behavioral Therapy (CBT) or Mindfulness-Based Stress Reduction. Your therapist focuses on everyday challenges like anxiety and stress management, relationship conflict, or teen and adolescent counseling, guiding you toward practical skills and new perspectives.

A psychologist moves a step deeper. After earning a Ph.D. or Psy.D., psychologists are trained to conduct psychological testing and research, making them well-suited for complex diagnoses such as ADHD, trauma and PTSD, or mood disorders. Like therapists, they deliver individual therapy, couples and marriage counseling, and family therapy, but they draw on advanced assessment tools to tailor evidence-based plans.

A psychiatrist is a medical doctor (M.D. or D.O.) who completed a residency in mental health. Psychiatrists can order lab work, rule out medical causes, and prescribe medications when needed. They combine medication management with nutrition, mindfulness, and holistic mental health care, so medication becomes one supportive option—not the whole solution.

Because your needs are unique, we often collaborate—your therapist provides weekly sessions, the psychologist refines diagnosis, and the psychiatrist oversees medication. This coordinated, whole-person approach helps you move from coping to thriving.

Question 45

What’s the difference between EMDR and Brainspotting—and how do you choose?

Accepted Answer

EMDR and Brainspotting are both trauma-focused therapies that help the brain and body process stuck experiences. EMDR follows a structured, phase-based protocol and uses bilateral stimulation (like eye movements, taps, or tones) while you focus on a memory or emotion. Brainspotting uses specific eye positions (“brainspots”) to access and process emotions connected to trauma and stress. The best choice depends on your symptoms, preferences, and what feels most grounding with your therapist. See EMDR Therapy and Brainspotting Therapy.

EMDR (Eye Movement Desensitization and Reprocessing) is a research-supported psychotherapy approach that uses bilateral stimulation (rapid eye movements, taps, or tones) while you focus on a distressing memory or emotion. KMH describes EMDR as a structured process with identifiable phases and clear steps. It can be a great fit for clients who prefer a more guided, protocol-driven approach. Learn more: EMDR Therapy in Atlanta.

Brainspotting (BSP) is a trauma-focused therapy based on the idea that certain eye positions can help access and process buried emotions. KMH describes it as a brain-and-body approach that targets “brain spots” linked to trauma and stress, and it’s often used to help process trauma, anxiety, depression, and even physical pain. Learn more: Brainspotting Therapy in Alpharetta.

How to choose:

The best starting point is a consult where your clinician recommends the approach based on your history and goals. If your main concern is trauma, you can also explore Trauma Counseling.

Choose EMDR if you want a more structured roadmap and clear phases.

Consider Brainspotting if you prefer a brain/body approach that emphasizes processing through focused attention and internal experience.

Question 46

What’s the difference between therapy and coaching at KMH—and how do I choose?

Accepted Answer

Therapy is clinical care with licensed mental health professionals focused on healing, symptom relief, and deeper emotional patterns. Coaching is a structured, non-clinical partnership focused on clarity, goals, and action. Choose therapy if you’re dealing with anxiety, depression, trauma, or relationship distress; choose coaching if you feel generally stable but want momentum, accountability, or performance growth. See What’s the difference between coaching and therapy?

At KMH, both therapy and coaching help people grow—but they serve different needs.

Therapy (counseling) is provided by licensed clinicians and is designed to support mental health and emotional well-being. Therapy is a good fit when you want help with things like anxiety, depression, trauma, stress, relationship patterns, or major life transitions. It can be done in person or through Online Counseling, and may use approaches such as CBT, ACT, EMDR, EFT, and the Gottman Method depending on your goals and clinician fit.

Coaching focuses on forward movement: values, goals, habits, and practical strategy. Coaching is not a replacement for clinical treatment, and it doesn’t center on diagnosing or treating mental health disorders. It’s often a strong fit for clients who feel mostly stable but want help with direction, accountability, leadership development, executive functioning, career growth, or life structure. Learn more at Personal Development Coaching in Alpharetta.

A simple way to choose:

If you’re hurting, overwhelmed, or stuck in symptoms → start with therapy.
If you’re stable but striving and want a plan + accountability → coaching may be best.
If you want both, many clients combine them with clear roles and goals.

If you’re unsure, start on the Alpharetta pa g e and request matchmaking so the care coordinator can point you to the best fit.

Question 47

Do you work with college students and young adults (stress, anxiety, transitions)?

Accepted Answer

Yes. We provide counseling for college students and young adults navigating stress, anxiety, and life transitions. You can meet with us in person or through secure online therapy and virtual counseling. We offer practical tools for coping, confidence, and healthy routines so you can feel more grounded and thrive.

Yes, we provide counseling for college students and young adults who feel overwhelmed by stress and anxiety and major life transitions. Whether you are starting college, transferring schools, managing a heavy workload, or preparing for graduation, our individual therapy gives you a safe, confidential space to reset and move forward.

In sessions, we look at what is fueling the anxiety and what will help right now. Your therapist may use evidence-based approaches like Cognitive Behavioral Therapy (CBT) to shift unhelpful thought loops, Dialectical Behavior Therapy (DBT) skills to handle big emotions, and mindfulness-based tools for grounding, focus, and sleep. If past experiences are still affecting your present, we can also use trauma-informed therapy such as EMDR or Brainspotting when appropriate.

We offer in-person appointments and online therapy and virtual counseling through a secure, HIPAA-compliant video platform, so support can fit a student schedule. Sessions are typically 45 or 60 minutes, often weekly or every other week at first, and spaced out as you build skills and meet goals.

If you want added structure for attention, planning, or career direction, you may benefit from ADHD and executive functioning coaching or Career Coaching.

Question 48

How does confidentiality work for teen therapy, and what role do parents play?

Accepted Answer

In teen and adolescent counseling, what your teen shares is kept private with a few safety limits. We follow HIPAA and only break confidentiality if there is risk of harm, suspected abuse or neglect, or a legal requirement. Parents can support goals, join parent check-ins, or take part in family therapy with your teen’s consent when possible.

Confidentiality in teen and adolescent counseling helps therapy feel safe and effective. At Kellen Mental Health, we protect your teen’s privacy in both in-person counseling and online therapy and virtual counseling. Sessions are private, and records are handled under HIPAA and applicable laws.

Early on, we explain what stays between your teen and their therapist, and what must be shared. The main limits are safety and legal requirements such as suspected abuse or neglect, a serious and imminent threat to someone’s health or safety, or a court order. We also agree on how we will communicate with you as a parent so there are no surprises. You can review details anytime in our HIPAA Notice of Privacy Practices.

Parents still matter a lot. You may help with consent and scheduling, share background that helps us understand what is going on, and support healthy changes at home. We often teach skills from CBT for anxiety and stress management and from DBT for emotion regulation. If your teen is dealing with depression counseling needs, ADHD and executive functioning challenges, trauma and PTSD therapy concerns, or LGBTQ+ identity stress, we tailor individual therapy to fit them.

With your teen’s input, we can add parent check-ins, joint sessions, or Family Therapy to improve trust and communication. If you want extra support for parenting stress, Parent Coaching Services can be a helpful add-on.

Question 49

Do you offer ADHD testing or neurocognitive testing, and what does it measure?

Accepted Answer

Yes. We offer a Continuous Performance Test (CPT) for ADHD, which is an objective, data-driven assessment that measures attention, timing, impulsivity, and hyperactivity. This is not a comprehensive psychological evaluation—it is a focused diagnostic support tool that helps inform diagnosis, guide treatment planning, and track progress over time. Testing may be completed in person or in a scheduled virtual session, and your results help guide counseling, coaching, and psychiatry next steps.

ADHD testing at Kellen Mental Health is available as a Continuous Performance Test (CPT). This is an objective assessment designed to measure attention, timing, impulsivity, and hyperactivity, giving your clinician a data-driven profile that helps inform diagnosis, guide treatment planning, and track progress over time.

This is not a comprehensive psychological evaluation. A full evaluation of the type typically conducted by a psychologist is usually lengthy and may include detailed clinical interviews, review of school records and developmental history, input from teachers or family members, multiple standardized rating scales, and cognitive testing. These assessments can cost thousands of dollars and, while they are necessary in some cases, they are not required for every individual or for appropriate treatment in all situations. Our CPT is a focused, accessible alternative that provides clinicians with the objective data they need to support an accurate diagnosis and effective care.

Depending on what you need, testing may be done in person in a quiet setting or during a scheduled virtual session with your clinician observing and guiding you. After the assessment, we meet with you to review results and talk through what they mean in real life, not just on paper.

Your results can help you choose next steps with more confidence. That may include counseling, online therapy and virtual counseling, ADHD and executive functioning coaching, or an Integrative Psychiatry evaluation if you want to explore medication and holistic options. If you are seeking stimulant medication management, updated testing may be required periodically.

The CPT for ADHD is listed at $200 on our Rates page. If you are unsure whether testing or therapy is the best first step, we will help you decide.

Question 50

How long does ADHD testing take, and when will I get results?

Accepted Answer

ADHD testing at Kellen Mental Health is usually completed in one focused appointment using a Continuous Performance Test (CPT), an objective assessment that measures attention, timing, impulsivity, and hyperactivity. This is not a comprehensive psychological evaluation, it is a focused diagnostic support tool. After you finish, we schedule a results visit to review your scores, talk through what they mean, and plan next steps. In many cases, results are reviewed about two weeks after your initial evaluation.

ADHD testing at Kellen Mental Health is designed to be clear and efficient. Most people complete testing in a single appointment, either in person or through online therapy and virtual counseling. We start by getting to know you. In an Integrative Psychiatry evaluation, your clinician spends about 60 minutes reviewing your symptoms, health history, sleep, stress, and goals. If ADHD is a concern, we may recommend a Continuous Performance Test (CPT), an objective assessment that measures attention, timing, impulsivity, and hyperactivity.

This is not a comprehensive psychological evaluation. A full evaluation of the type typically conducted by a psychologist is usually lengthy and may include detailed clinical interviews, review of school records and developmental history, input from teachers or family members, multiple standardized rating scales, and cognitive testing. These assessments can cost thousands of dollars and, while they are necessary in some cases, they are not required for every individual or for appropriate treatment in all situations. Our CPT is a focused, accessible tool that gives your clinician a data-driven profile to help inform diagnosis, guide treatment planning, and track progress over time.

When will you get results? After your test is complete, we set a separate results visit so you are not rushed. In many cases, this follow-up is scheduled about two weeks after your initial evaluation. Together, we review your scores, connect them to your real-life challenges, and decide on next steps.

Your plan may include individual therapy, skills-based counseling such as CBT, ADHD and executive functioning coaching, and integrative supports that fit your routine. If medication is part of your care, your clinician can explain any testing requirements and how often updates are needed.

If you want to learn more, reach out to schedule a brief consultation.

Question 51

How should we prepare for our first couples counseling session?

Accepted Answer

For your first couples counseling session, come with a shared goal, a few concrete examples of what keeps you stuck, and a willingness to listen. Complete any intake forms ahead of time. Decide if you prefer a 60- or 90-minute session and, for virtual counseling, test your private space and tech.

Couples & Marriage Counseling works best when you show up prepared and on the same team. Before your first couples counseling session with Kellen Mental Health, try these steps.

1) Get clear on what you want. Each partner writes 2 to 3 goals and one sign things are improving. Examples: calmer talks, rebuild trust, better teamwork with parenting, more closeness.

2) Bring a few recent examples. Pick one or two moments that capture the pattern. Note what happened, what you felt, and what you needed. This helps us map the cycle and start changing it using evidence-based therapy such as the Gottman Method, Emotionally-Focused Therapy (EFT), cognitive behavioral therapy (CBT), and Solution-Focused Brief Therapy.

3) Complete any questionnaires ahead of time. Some couples also use tools like the Prepare/Enrich Assessment for Couples. If you are asked to take an assessment, do it separately, answer honestly, and avoid debating the questions at home.

4) Plan the logistics. Sessions are offered in 60 or 90 minutes, in person or through online therapy and virtual counseling. A 90-minute first session can help when time is tight or conflict is high. For Virtual Counseling, choose a quiet, private room and test your camera and sound on a secure video platform.

Come with questions about pacing (many couples start every other week), homework, and how to handle hot topics like intimacy, money, or infidelity. If you feel anxious, a few minutes of slow breathing before you log on or walk in can help you stay present.

Question 52

What is marriage counseling, and who is it for?

Accepted Answer

Marriage counseling (couples therapy) is structured, confidential therapy where a trained couples therapist helps partners improve communication, reduce conflict, and strengthen connection using evidence-based tools. It’s for any committed couple—dating, engaged, newly married, or long-married - who wants support with conflict, trust, intimacy, or life transitions. Sessions are available in person or via video. See Couples & Marriage Counseling in Alpharetta.

Marriage counseling gives you and your partner a neutral, supportive space to identify patterns that keep you stuck and replace them with healthier ways of communicating and repairing. At KMH, couples therapy focuses on developing practical problem-solving skills, improving communication, and building a stronger foundation—so disagreements become more productive and connection becomes easier to maintain.

Couples often seek marriage counseling to work on:

communication and conflict resolution
rebuilding trust after ruptures
intimacy and emotional closeness
parenting stress, work/life strain, money conflict, or major transitions

KMH uses multiple evidence-based approaches and tailors the plan to your relationship. Sessions are available in 60- or 90-minute formats and can be conducted in person or via video. To get started, review the service details on Couples & Marriage Counseling in Alpharetta, then reach out to our client care coordinator with any questions and to schedule an appointment. If you’re planning to meet remotely, you can also reference Online Counseling for virtual care options.

Question 53

What is the Prepare/Enrich assessment—and is it part of premarital counseling?

Accepted Answer

Prepare/Enrich (P/E) is an online couples assessment that highlights relationship strengths and growth areas—such as communication, conflict resolution, finances, and expectations—so your therapist can tailor sessions to your specific results. Yes—KMH uses the Prepare/Enrich assessment as part of premarital counseling to give engaged couples a clear, personalized roadmap. Please note: the Prepare/Enrich (P/E) assessment has an additional cost. Learn more at Prepare/Enrich Assessment for Couples and Premarital Counseling.

Prepare/Enrich (P/E) is a research-based, online questionnaire designed specifically for couples. After you and your partner complete it, the results generate a detailed profile across many relationship areas (communication, conflict resolution, finances, children/parenting, spiritual beliefs, and more), including a SCOPE personality profile. A certified facilitator then reviews your report with you and uses it to shape sessions around your actual strengths and sticking points—so counseling feels focused and practical instead of generic. Please note: the Prepare/Enrich (P/E) assessment has an additional cost.

At KMH, Prepare/Enrich is incorporated into premarital counseling to help engaged couples:

identify strengths to protect and build on
spot predictable conflict patterns early
practice skills that match your specific results (communication, repair, shared goals)

You can explore details at Prepare/Enrich Assessment for Couples, get started with Premarital Counseling, or choose a remote option through Virtual Premarital Counseling.

Question 54

What’s the difference between premarital counseling and couples therapy?

Accepted Answer

Premarital counseling is proactive and structured—designed to help engaged couples clarify expectations and build skills before marriage. Couples therapy supports partners at any stage and focuses more on healing conflict patterns, rebuilding trust, or strengthening connection when issues are already showing up. Learn more about Premarital Counseling and ouples & Marriage Counseling.

Both support a stronger relationship, but they start from different places.

Premarital counseling is usually more structured and forward-focused. At KMH, it includes the Prepare/Enrich (P/E) couples relationship assessment, which helps you and your partner get clarity on strengths, stress points, and growth areas—then use that insight to build practical tools for marriage. Premarital sessions commonly cover topics like communication, conflict and stress, finances, roles, intimacy, extended family, and future goals. Start here: Premarital Counseling in Alpharetta.

Couples therapy (couples and marriage counseling) is typically more repair-focused and flexible. It supports couples who want help changing entrenched patterns, improving emotional safety, navigating recurring conflict, healing after trust ruptures, or rebuilding connection. Learn more here: Couples & Marriage Counseling in Alpharetta.

If you’re engaged and want to prevent future “same fight” patterns, premarital counseling is often the best entry point. If you’re already feeling stuck, disconnected, or overwhelmed by conflict, couples therapy is usually the better fit. Both can be done in person or via Online Counseling.

Question 55

When should we choose a 90-minute couples session instead of 60 minutes?

Accepted Answer

We recommend 90-minute couples session when getting started or when you need more time to slow things down and make progress—especially if conflict is high, the topics feel complex, or your schedule limits you to meeting every other week. The extra 30 minutes gives both partners space to feel heard, practice communication tools, and leave with clear next steps instead of feeling rushed.

A 60-minute session is a great fit for steady progress, but we recommend starting with 90-minute sessions as they can be especially helpful when you want more breathing room to regulate emotions, understand patterns, and practice new skills in-session.

A 90-minute couples session is often the best choice when:

You are just starting couples therapy.
Conflict is intense or conversations escalate quickly. More time helps you slow down and work through the moment without cutting off mid-repair.
You’re working through bigger relational topics (for example: infidelity, parenting stress, intimacy challenges, money conflict, or long-standing communication cycles).
You’re meeting less frequently. KMH commonly schedules couples sessions every other week, and a longer session can help you cover more ground when sessions are spaced out.
You want time for skill practice. Many couples benefit from practicing real conversations in session—then leaving with a simple plan for what to try during the week.

We recommend couples start with a few 90-minute sessions and later shift to 60-minute “maintenance” once things stabilize. You can also meet in person or via secure video through Virtual Counseling & Therapy. If you’re not sure which length fits best, start with a consult via Couples & Marriage Counseling in Alpharetta and ask what your clinician recommends.

Frequently Asked Questions